Intake assessments are completed by trained staff to establish home heating needs. The depth of the assessment is on a sliding scale based on the level of financial assistance required. We assist with:
- Emergency home heating fuel (oil, propane, hydro, wood, pellets)
- Information, referral and advocacy for timely access to other services/programs
- Information on special rules for low-income hydro customers and assistance in understanding your hydro bill (we advocate and negotiate directly with Hydro One as needed)
- Connecting with free energy conservation products/services to make heating and hydro more affordable
- Providing assistance and process applications; we are an authorized intake agency for LEAP (Low-income Energy Assistance Program) hydro arrears program and OESP (Ontario Electricity Support Program) hydro credit program
​- Providing free assistance with income tax filing through trained volunteers to unlock financial benefits such as “baby bonus”, Guaranteed Income Supplement & the Ontario Trillium Benefit (Community Volunteer Income Tax Program).