Caredove: Referral Management, the Easy Way

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A Simplified Process

How Caredove Helps to Improve Care Transitions in Your Health Network.

Caredove manages the referral process for you, from start to end

step 1

Build your network of services

Put your service network's information online, and invite organizations to manage their service listings.

Or, let Caredove build your service network information for you.

step 2

referrers & CLIENTS CAN:

Search within the network for the right service

Caredove has the only health service directory optimized for finding home care and community services. Do you need to find home care for a specific home address, find the nearest clinic, or find workshop dates? You can do all that.

step 3

Referrers & Clients can:

Book the first appointment

Do you want to make sure the connection is made to a referred service? Don't just send the referral, book it.

step 4

Connect clients, referrers, and service providers

Stay in touch after the referral is sent with appointment reminders, status updates, secure messages, document sharing, and outcome feedback.

Goodbye messy forms, faxes and phone tag.
Hello referral simplicity.

Why Caredove?

Features & Benefits
for Your Network

Finally, Referrers and Service Providers can be on the same page.

The Front-Line Experience

Empower your clients

Give clients choice
Reduce uncertainty with a booked referral
An end to phone tag
Enable client self-referral

Optimized for Home Care & Community Services

Search by proximity -or-
search in coverage areas (in-home care)
Book one-on-one appointments -or-
book multi-person events/workshops
Referral forms customized by service type
Provide intake appointment via any method (phone, home visit, on-site, etc.)

Take Back Control of Your referrals

Track, tag, update, prioritize, filter, sort and manage your referrals
Reduce no-shows with appointment reminders
Publish wait times
Manage wait lists
Send secure messages, files and updates

The Back-End Foundation

Manage a Service Network

Control who can refer to what services
Allow organizations to manage their own services, and/or manage services centrally
Power a Central Intake Service
Reporting analytics on referral patterns
Customize referral forms for each service

Security

Secured in compliance with Healthcare Legislation (PHIPA, PIPEDA).
SSL, SAE Type 2 Servers
External Privacy Impact Assessment and Threat Risk Assessment available
Caredove tests and verifies all published fax numbers
Tracks all user activity for auditing.

Integrations

API (using HL7 FHIR) makes it easy to integrate with other systems like medical records systems.
Integrate appointment calendar with Outlook & Smartphones
Embed "Book Now" buttons on your own organization's website.

"We spent thousands of hours examining how patients access service to different home care and community services. We saw the same problems over and over, patients didn't know what would happen next, intake staff were overwhelmed while triaging referrals, voicemails would pile up, and patients wouldn't get connected with the care they needed. We created Caredove to solve these problems."
- Jeff Doleweerd, CEO Caredove

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Our Clients

Who Loves Using Caredove?

Do you want to help people access home care & community services? If so, Caredove is for you.

Simplify the referral process to services in your network

Health Service Networks / Systems

Keep your clients out of expensive hospital visits by connecting them with helpful home care & community services.

Insurers / Payers

Reduce re-admissions by ensuring your patient is booked into community services before leaving the hospital.

Hospitals

Publish a branded search site to help people find your members’ services.

Associations

Promote your services, and dramatically simplify your intake process

Home Care & Community Service Providers

Easily find & book services, and monitor the progress of the referral.

Care Coordinators

Connect patients with services and classes to help manage their chronic conditions.

Primary Care

Find and connect to services that can help keep you healthy at home.

Patients And Caregivers

testimonials

Caredove Clients Are Happy

See what they have to say...

Caredove.com is an innovative and effective tool to simplify and connect people to our services... (read on)

CRYSTAL H.

A.R. KAUFMAN FAMILY YMCA

From the moment we started working with Caredove, we felt like a priority customer... (read on)

TRISHA S,

TRI-REGIONAL INFANT HEARING SCREEN PROGRAM

Caredove has enabled quick, confident transitions to community programs in Waterloo Wellington since 2013... (read on)

Dr. Mohamed AlarakhiA

DIRECTOR, EHEALTH CENTRE OF EXCELLENCE

View All Testimonials

The Evidence

What Do Caredove Users Have To Say?

Hear what organizations using Caredove have to say about the tool!

Caredove.com is an innovative and effective tool to simplify and connect people to our services. Working with the Caredove team has been a fantastic experience. Their creativity and attention to detail ensures that what is needed is reflected in the final product.

CRYSTAL H., A.R. KAUFMAN FAMILY YMCA

We even use Caredove during the intake appointment, when we book the client into the next step - a home visit with the supervisor. Supervisors save time because they don’t have to hunt down the client to arrange the visit. It organizes the client supervisor’s day for them, like having their own personal secretary.

SUZANNE, CHATS

View All Testimonials

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Frequently Asked Questions

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Home Care &
Community Service Referrals,
Simplified.